Frequently Asked Questions
VA Beach, Norfolk:
(757) 425-2400
Newport News, Hampton:
(757) 595-9900

FAQ

Read below for answers to some of our clients’ most frequently asked questions:
Is there a military discount? 
We’re proud to honor our veteran business owners and the other men and women of our armed forces. Ask us today about our special pricing for all active-duty military.
How can you bill by the job, not by the hour?
When a technician writes up your quote, he will give you an estimate based on the parts and labor required for the job. This way, our quote will be the same regardless of how much time your technician spends on the project. 
How much is a new HVAC unit? 
Price varies based on size and location. Fortunately, we work with several distributors to make sure you get the best deal in the quickest amount of time. 
Do you have coupons or specials? 
We are more than happy to offer coupons and promotions for our customers. Check out the Specials and Coupons page for more! 
Do you warranty your work? 
We do guarantee most of our work, although the guaranteed time varies between jobs. Be sure to contact your technician for the exact time frames for a particular job. 
Do you offer free estimates? 
A-1 American provides free estimates on specific services. If you are replacing your entire HVAC system, wanting to convert to a tankless water heater, or needing an entire house repiped, we are more than happy to provide our quotes free of charge. Unfortunately, due to travel and time limitations, we do require a $179 dispatch fee for all other assessments. This fee does not apply if you agree to the services recommended by the dispatched technician.
How soon can a technician get to me? 
At A-1 American, we understand that plumbing or HVAC services may be an emergency. We have a team of technicians on call 24/7 who take jobs on a first-come first-serve basis, so we can handle calls much quicker than the competition, usually getting to you the same day (and often within a few hours).
Can you help with my old Qest piping? 
A number of homes in the Virginia area are stuck with old Qest piping. At A-1 American, our technicians are experienced at repairing these old pipes — though we do recommend they be replaced due to highly documented issues with failure. 
Can you give me a quote over the phone? 
Unfortunately, without looking at HVAC or plumbing pipes in person, we can’t give you an accurate estimate. However, our technicians are available day or night for in-person diagnoses.
Do you perform leak inspections? 
A-1 American is happy to provide plumbing leak detection; however, there is an hourly charge for use of the leak detection machine. Be sure to contact a dispatcher or technician about the hourly rate. 
Do you do service contracts? 
We will honor previously signed service contracts, but we are no longer accepting service contracts at either location. 
Do you clean ducts or work on window units? 
We do not currently offer those services, but feel free to contact us for a recommendation to a trusted local company, or a quote to upgrade to an HVAC system.
Do you offer financing? 
We work with several different banks to help customers obtain financing for some of our larger projects. Speak to a dispatcher or technician to apply for financing.
Are you hiring? 
We are always looking for the best new technicians out there to join our team. If you are interested in working for us, please send your resume to info@a-1american.com. 
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